Refunds & Returns Policy

Last Updated: March 25, 2026

At fccoinslagbe.com, we strive to ensure 100% satisfaction with every gaming top-up and digital service. Because we deal primarily in instant digital delivery, this policy outlines the specific conditions under which refunds or replacements may be issued. Please review this carefully before making a purchase.

1. Digital Product Refund Eligibility

Due to the nature of digital gaming currencies (Gems, Diamonds, CP, Coins, etc.), all sales are generally final and non-refundable once the order has been processed and delivered to the provided Player ID.

Refunds or Replacements may only be considered if:

  • Non-Delivery: The digital product was not delivered within 24 hours of payment verification (excluding game maintenance periods).
  • Defective Product: A digital voucher or gift card code is proven to be invalid or already used at the time of purchase.
  • Incorrect Product: You received a different amount or type of currency than what was ordered (verification required).

2. Non-Refundable Scenarios

We cannot issue refunds or credits in the following cases:

  • Incorrect Player ID: If you provide an incorrect User ID, Zone ID, or Player Tag and the top-up is successfully delivered to that account, we cannot recover the funds or offer a refund.
  • Change of Mind: Once a digital order is placed and the payment is processed, it cannot be canceled or refunded for a “change of mind.”
  • Game Account Bans: We are not responsible for any actions taken by game developers (Moonton, Supercell, Activision, etc.) against your account for reasons unrelated to our official top-up services.

3. Refund & Dispute Process

To initiate a claim, please follow these steps:

  1. Contact Support: Email support@fccoinslagbe.com or message our Live Support within 7 days of the transaction.
  2. Provide Evidence: You must include your Order ID, a screenshot of your Payment Proof (TrxID), and a screenshot of your In-game Transaction History showing the currency was not received.
  3. Verification: Our team will verify the delivery status with our official aggregators. This process typically takes 24–48 hours.
  4. Approval: If approved, a refund will be processed to your original payment method (bKash, Nagad, Rocket, or Bank) within 3–7 business days.

4. Service Issues & Maintenance

If a game server is under maintenance, delivery may be delayed. In such cases, we will complete the top-up as soon as the game servers are back online. Refunds are not issued for temporary delays caused by the game developers.

5. Failed Transactions

If your money was deducted but the order failed to generate on our website, please contact us immediately with your TrxID. We will manually process your order or issue a full refund if the stock is unavailable.

6. Abuse of Policy

We reserve the right to refuse refunds to users who exhibit a pattern of “Friendly Fraud” or chargeback abuse. Such accounts will be permanently banned from fccoinslagbe.com.

7. Contact Us

For any assistance regarding refunds and returns, please reach out to:

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